STANLEY Security provides 24-hour monitoring across North America through our network of ProtectionNet™ Customer Service Centers.
Intrusion Security System Monitoring
A security threat doesn’t always come from the outside. Employee theft affects morale and your bottom line. Often, just the presence of a state-of-the-art security system is enough to deter theft. When you trust your security system monitoring to STANLEY Security, you can be sure that any unauthorized access to your property can be swiftly identified and appropriately managed. From our four UL, ULC, and FM approved ProtectionNet™ Customer Service Centers located across the U.S. and Canada, our highly trained personnel can remotely monitor your property and follow a clear, pre-determined action plan to inform both you and the appropriate authorities any time your system sends a signal.
In addition to monitoring standard alarm signals, STANLEY Security can also offer verified alarm solutions. After we implement video verification or Sonitrol audio verification technology, our team can see or hear what’s happening throughout your facility and confirm that an intrusion is in progress when they receive a signal. This reduces false alarms and ensures a priority police response. In fact, our Sonitrol audio-verified alarms are so effective that many potential intruders are apprehended before entering into the facilities that our alarms protect.
In addition to monitoring your intrusion security system, our team can also monitor your other security systems, including:
- Temperature and other condition sensors
- Fire detection and sprinkler systems
- Video surveillance equipment
- Access control systems
- Duress/panic alarms
- Elevator telephones
- Intrusion systems
- And more.
Managed Access Control
eAccessManager is an advanced web-based STANLEY managed access control service that lets you focus on your business while we perform all of the tasks of administering your access control system. Whether it is a single location facility or multiple locations, STANLEY can manage all of your access control system requirements.
A cost-effective alternative to self-administered, software-based access control solutions, our STANLEY ProtectionNet™ Customer Service Center operators provide full maintenance, data entry, and administration of your access control system. We will provide management of your door lock schedules including holiday schedules, management of access cards and cardholder database, management of badge printing and cards, and assist with visitor entry. Customers can make changes by easily contacting STANLEY via email, phone, or fax.
In addition, by gaining access to STANLEY’s eAccessManager online portal, this flexible solution gives you control and information when you want it, while allowing you to focus on your customers and business when needed.
STANLEY’s eAccessManager provides:
- Complete management of your access control needs by STANLEY’s Access Control Specialists
- Management of your door lock schedules, including holiday schedules
- Administration of your cardholder database, including Photo ID Badging
- A secure web-based application, that eliminates the need for software
- Online activity reports to keep you in the know
- Integration with intrusion alarm databases for improved security and efficiency
- 24-hour integrated Visitor Entry services
With our Temperature Monitoring sensors, you can monitor temperature, motion detection, and humidity and voltage levels with our integrated sensor tags. When temperature or humidity levels get outside of specified ranges, a signal will be sent to our ProtectionNet™ Customer Service Center so that the issue can be resolved quickly.
- Utilize existing Wi-Fi network to monitor temperatures in freezers and refrigerators, as well as server and data rooms, and receive notification if they get outside of specified ranges, or notify our monitoring centers.
- Built-in humidity and voltage sensor tags allow you to monitor the levels in any area of your facility.
- MobileView provides a simple, yet powerful means of tracking the status and condition of assets in real-time.
- If a monitored area reaches unsafe levels, instant notification communicates the issue and exact location of the tag within a floor, hallway or room, ensuring fast response time for security personnel.
- MobileView integrates with third-party applications so you can easily manage assets, categories, and map zones.
- Easily access visibility data remotely from web browsers, tablets, or mobile devices.
- Our robust reporting feature allows you to create and export sophisticated reports in order to gain the visibility you need for your facility.
STANLEY offers a full suite of other Monitoring Options
In addition to intrusion alarm monitoring, fire and sprinkler monitoring, video monitoring, and access control management, STANLEY also offers a full suite of other monitoring options, to help you protect your people, property, and assets.
Critical Equipment / Critical Condition Monitoring
Some threats come about when you’re least expecting them. For example, just think of the loss your business could suffer if an important piece of equipment such as a freezer, boiler, air conditioner or compressor were to break down. STANLEY Critical Equipment Monitoring provides real peace of mind if your business is dependent on keeping things humming. STANLEY provides monitoring for critical conditions such as power loss, temperature change, carbon monoxide detection, water detection, voltage levels, humidity levels, and more. When a trouble signal is sent to our STANLEY ProtectionNet™ Customer Service Center, our specialists will follow your predetermined response plan, ensuring your assets and equipment are protected, and you can act before problems become costly.
Carbon Monoxide Monitoring
When an electronic sensor at your location detects carbon monoxide, an alarm is triggered and a signal is automatically sent to our 24-hour UL, ULC, & FM approved ProtectionNet Monitoring Centers. Our monitoring stations are fully staffed around the clock with trained security professionals ready to handle any emergency.
Keep your staff, customers, and visitors safe by responding quickly in a medical emergency. When a medical alert device is activated, the signal will be sent immediately to our ProtectionNet Customer Service center, where our monitoring specialists will notify the paramedics or responding agency and you of the emergency.
Elevator Telephone Monitoring
Upon activation of the local elevator telephone, our STANLEY ProtectionNet Customer Service Center will automatically receive a call from the elevator occupant. Upon notification, our specialists will follow the predetermined action plan agreed upon by you for a quick response.
Hold Up & Panic Alarm
Provide your employees with peace of mind by providing a hold up/panic alarm. In the event of an emergency, personnel can activate the panic alarm device to send a signal to a STANLEY Security ProtectionNet Center. Our specialists will notify the police and they will contact the facility in order to verify the situation happening at the location and confirm safety. In addition, our RTLS solution works over your existing Wi-Fi network, allowing for easy installation and instant notification of the exact location of panic button activation.
STANLEY provides solutions for your employees when forced to arm or disarms a system under duress. When opening or closing, a user can enter a special code into the keypad, which will silently transmit a duress alarm signal to our ProtectionNet Customer Service Centers. We will then notify the police department of the duress alarm, and follow up shortly to ensure the issue has been handled.
Open/Close Supervision and Tracking
We offer several monitoring solutions around the opening and closing of your facility. With STANLEY’s Open/Close Signal Supervision, the monitoring center will observe as a facility is opening or closing to ensure that your employees are following the appropriate procedures. Our ProtectionNet Monitoring Center automatically logs the time and user number for each arm and disarm. Additionally, when a disarm signal is received 15 minutes or more before the scheduled opening time or if the arming signal is not received within 30 minutes of the scheduled closing time, we can notify you. In addition, we can provide reports with data gathered through Open/Close supervision and tracking, and can automatically generate and email the reports to you on a weekly basis.
Standard and Customized Exception Reporting
STANLEY can provide you with a report detailing various information about the unscheduled times that your intrusion alarms are activated or deactivated and the results (for example, the number of times a location was opened after it’s normal 7:00 am opening time). Reports can be emailed to you on a daily basis and can provide a list of your locations that meet certain criteria for the previous 24-hour time period.
Why go with STANLEY Security? We’re Experts in Remote Monitoring Solutions
Reason #1: We’re Committed to Excellence with a Full Remote Monitoring Suite
Our main goal is to give you peace of mind so you can focus on your operations. To do so, we're committed to offering you a personalized solution that fits your business needs with the best security systems available.
Reason #2: Committed to Service
You already have so much to think about, that trying to figure out how to operate or fix your security system should never be something you would have to worry about. Our experts are there, 24/7 to help you to install, track and fix your system if anything happens.
Reason #3: Committed to Quality with a Team of Experts
STANLEY Security’s ProtectionNet™ Customer Service Centers only employ security experts that are trained to answer all kind of emergencies. We provide all types of reliable equipment that are needed to effectively monitor all types of security systems. Each monitoring center is up-to-date on industry standards and staffed with a bilingual team (English & French). Our commitment to quality is just one of the reasons why we’re trusted by industry leaders, Fortune 500 companies and more.
FAQs around remote monitoring security system
Question: How does a remote access system works?
Answer: Anyone requesting access contacts to our monitoring center via SIP telephony intercom will be required to provide valid credentials that authorize their entry according to your own designated procedures. When verified, our operators will grant access by unlocking a gate or a door, and if necessary, can follow the visitor on camera to make sure they access only the right places.
Question: How can remote access services be helpful to my business?
Answer: To add remote access services to your business enables the secure remote opening of doors and/or gates into your properties. It is definitely a plus if the frequency of entries & exits doesn’t justify in-person guarding.
Question: Remote guarding, how does it work?
Answer: The Remote Guarding solution lets STANLEY Security’s live agents provide continual video surveillance and tours of a protected location for specific scheduled periods of times and can verify all cameras to look at doors, vandalism and other anomalies happening around the business.
Question: What’s the remote escort monitoring?
Answer: Our remote escort monitoring is made and especially useful for high-risk areas or for a VIP that needs additional coverage. With an IP intercom or phone call, request one of STANLEY Security’s live agent to chaperone between points on campus or within another protected area, a person of interest to supervise the person’s movements, until they’re safe.
Question: How does your alarm monitoring work?
Answer: Our alarm monitoring can cover several types of security systems, from cameras, to access control, etc. In case of an alert, the system will send a quick and clear communication to our monitoring center, alerting them of a situation that requires a response. From there, different transmission devices will generate different alerts but will ultimately communicate in a series of industry-recognized formats that a monitoring center can easily and rapidly decipher and respond to.
Question: Are the monitoring services 24/7, all year long?
Answer: Our monitoring centers are open 24/7, 365 days a year, so you can have peace of mind that your business remains protected.