Guarantees and protection plan

Guaranteed satisfaction

STANLEY IS COMMITTED TO DELIVERING COMPLETE SATISFACTION TO EACH CLIENT.

If you are not fully satisfied with our security system, we will take back the installed equipment and refund all costs, upon a written notification within ten (10) days of activation.

If Stanley needs to pick up the equipment, the guarantee is limited to the collection of the equipment. Applies to residential clients only. Some restrictions may apply.

Free reinstallation

STANLEY IS KEEN TO MAINTAIN THE TRUST OF ITS CLIENTS.

To thank you for your trust and to ensure your continued protection, will transfer and reinstall your system at your new home, free of charge if you move within five (5) years from the activation of your system, . In addition, if the new occupant of your home wants to take over the current contract, we will install a new system at your new home. This offer is only valid for clients moving to an area served by Microtec.

*Stanley will reinstall a new system at the new address. Additional equipment is charged separately. Applies to residential clients only. Some restrictions may apply.

Insurance premium reimbursed

STANLEY CERTIFIES THE PERFORMANCE OF ITS SYSTEMS.

We certify that our systems deter and/or limit intrusions and we are committed to reimbursing theft insurance premiums for our clients, up to $250, should a burglary occur in a home where one of our alarm systems has been installed and is disarmed. This premium reimbursement will be increased to $500 if the system was armed at the time of the intrusion.

The client must be able to provide proof of current insurance coverage, a copy of the premium, proof of insurance payment and the police report. For the $500 reimbursement, we must have information of an intrusion alarm received at our monitoring central station. Applies to residential clients only. Some restrictions may apply.

Job loss protection

STANLEY IS COMMITTED TO PEACE OF MIND FOR ITS CLIENTS.

Should you lose your job, we allow you to suspend billing for your current service without penalty. A written notification of your situation must be provided within thirty (30) days of the job loss.

The client must be able to provide an official document to prove a job loss. Billing cannot be put on hold for more than 12 consecutive months. Applies to residential clients only. Some restrictions may apply.

Parts and labor

STANLEY GUARANTEES THE DURABILITY OF ITS PRODUCTS.

With Stanley, you are protected with a guarantee covering equipment and installation, valid for the duration of your contract.

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